List of 50 Reasons for Rejections at Google Play Store and Their Solutions
| Reason for Rejection | Solution |
|---|---|
| 1. Violation of Google Play Policies | Review and comply with all relevant Google Play policies before submission. |
| 2. Incomplete App Information | Ensure all required app details (description, screenshots, category) are fully provided. |
| 3. Misleading or Spammy Content | Provide accurate and honest app descriptions, titles, and promotional content. |
| 4. Privacy Policy Issues | Include a clear and accessible privacy policy, especially if the app collects user data. |
| 5. Inappropriate Content | Remove or filter any content that violates Google Play’s content policies. |
| 6. Copyright Infringement | Use original content or obtain proper licenses for third-party content. |
| 7. App Crashes or Poor Functionality | Thoroughly test the app to ensure it is stable and functional on various devices. |
| 8. Excessive Permissions | Only request permissions necessary for app functionality, and explain why they are needed. |
| 9. Unauthorized Use of Google’s Brand | Avoid using Google’s trademarks or branding without explicit permission. |
| 10. Violation of Metadata Policies | Ensure your app’s title, description, and metadata follow Google Play’s guidelines. |
| 11. Deceptive Behavior | Ensure the app behaves as described and doesn’t mislead users. |
| 12. Poor User Interface (UI) or User Experience (UX) | Improve UI/UX by following Android design guidelines for a better user experience. |
| 13. Duplicate Apps | Avoid submitting multiple apps with similar or identical content. |
| 14. Non-compliance with Advertising Guidelines | Ensure ads comply with Google Play’s ad policies and do not interfere with app functionality. |
| 15. Prohibited Financial Services | Avoid offering or promoting unapproved financial services like payday loans. |
| 16. Malware or Security Risks | Scan the app for malware and ensure there are no security vulnerabilities. |
| 17. Violation of Family Policies | If targeting children, comply with Google Play’s Designed for Families policy. |
| 18. Inappropriate Use of User Data | Be transparent about data usage and obtain user consent where necessary. |
| 19. Violation of Developer Distribution Agreement | Review the Developer Distribution Agreement and ensure full compliance. |
| 20. Lack of App Content | Ensure the app provides sufficient content or functionality to meet user expectations. |
| 21. Use of Restricted API | Avoid using APIs that are restricted by Google, and ensure proper API usage guidelines are followed. |
| 22. Insufficient App Testing | Conduct extensive testing on multiple devices to identify and fix bugs before submission. |
| 23. Lack of Localization | Provide localized content for target regions and ensure all text is translated appropriately. |
| 24. Poor App Performance | Optimize the app’s performance to reduce load times, crashes, and battery drain. |
| 25. Inadequate App Support | Provide proper contact information and support resources for users. |
| 26. Unauthorized Use of Third-Party Content | Obtain permission or licenses for any third-party content used in the app. |
| 27. Payment Policy Violations | Ensure all in-app purchases and payment methods comply with Google Play’s payment policies. |
| 28. Lack of Clear User Instructions | Provide clear and concise instructions or tutorials for users within the app. |
| 29. Non-compliance with Data Safety Section | Accurately fill out the Data Safety section and disclose how user data is collected and used. |
| 30. Violating Device and Network Abuse Policy | Ensure the app doesn’t abuse or misuse device resources, such as excessive background processing. |
| 31. Improper Use of Push Notifications | Use push notifications only for relevant and user-consented content; avoid spamming. |
| 32. Failure to Support All Devices | Ensure the app supports a wide range of devices and screen sizes or restrict its availability accordingly. |
| 33. Non-compliance with App Bundle Requirements | Use Android App Bundles and adhere to Google Play’s requirements for them. |
| 34. Unclear or Misleading Pricing | Clearly disclose the app’s pricing, including in-app purchases, to avoid misleading users. |
| 35. Improper Use of Subscriptions | Ensure subscription offers are clear, easy to manage, and follow Google Play’s guidelines. |
| 36. Violation of Gambling Policies | Avoid including gambling features unless fully compliant with local laws and Google’s policies. |
| 37. Non-compliance with Accessibility Guidelines | Ensure the app is accessible to users with disabilities by following Android accessibility guidelines. |
| 38. Lack of User-generated Content Moderation | Implement effective moderation for any user-generated content to prevent abuse or inappropriate content. |
| 39. Failure to Use Google Play Billing for Digital Goods | Use Google Play Billing for in-app purchases of digital goods or services to comply with Google’s policies. |
| 40. Overloading Users with Ads | Ensure ads are not intrusive or disruptive to the user experience. |
| 41. Non-compliance with Android 12+ Requirements | Ensure the app complies with newer Android OS requirements, especially for apps targeting Android 12 and above. |
| 42. Violation of Sensitive Events Policy | Avoid exploiting sensitive events (e.g., pandemics) for commercial purposes. |
| 43. Inappropriate Targeting of Children | Ensure the app and its ads are appropriate for the age group it’s targeting, particularly if targeting children. |
| 44. Violation of Stalkerware Policy | Ensure the app does not facilitate unauthorized tracking or surveillance of users. |
| 45. Lack of Adequate App Descriptions for Updates | Provide detailed descriptions of updates to inform users of significant changes or fixes. |
| 46. Unauthorized Cryptocurrency Features | Ensure any cryptocurrency features comply with local laws and Google’s policies. |
| 47. Infringement on Intellectual Property | Avoid using names, logos, or content that could infringe on someone else’s intellectual property. |
| 48. Lack of App Interactivity | Ensure the app offers meaningful interactivity and isn’t just a static content aggregator. |
| 49. Violation of App Content Ratings | Accurately rate your app based on its content to ensure it is suitable for its audience. |
| 50. Version Compatibility Issues | Ensure the app is compatible with the latest Android versions and update it to avoid issues with outdated versions. |
Version Compatibility Issues
App Status: Rejected
Your app has been rejected and wasn’t published due to the policy issue(s) listed below. If you submitted an update, the previous version of your app is still available on Google Play.
Issue found: Invalid privacy policy
Your app’s privacy policy does not meet necessary policy requirements.
Under the User Data policy, you must link to a privacy policy on your app’s store listing page and within your app. Apps that do not access any personal and sensitive user data must still submit a privacy policy.
Please add or update your privacy policy, and make sure it is available on an active URL (no PDFs), is non-editable, applies to your app, and specifically covers user privacy.
Please review the following compliance checklist for privacy policies. Your privacy policy must:
- Be linked on your app’s store listing page in Play Console and within the app itself.
- Hold reference to the entity (for example, developer, company) named in the app’s Google Play listing or the app.
- Include a clear labeling as a privacy policy.
- Include a privacy point of contact or a mechanism to submit inquiries.
- Be readable in a standard browser without any plug-ins or special handlers (no PDFs).
- Be available on an active, publicly accessible and non-geofenced URL.
- Be non-editable.
- Comprehensively disclose how your app accesses, collects, uses, and shares user data. This must include:
- Disclosing the types of personal and sensitive user data your app accesses, collects, uses, and shares; and any parties with which any personal or sensitive user data is shared.
- Secure data handling procedures for personal and sensitive user data.
- Developer’s data retention and deletion policy.
Issue details
We found an issue in the following area(s):
- Privacy policy: “URL provided https://demo.motoshare.in/privacy does not link to a valid privacy policy page, HTTP server is returning 404: Not Found”
About the Privacy policy in Google Play User Data policy
Please provide a valid privacy policy link even if your app does not collect any personal and sensitive user data.
- Review the policy linked below for all the requirements of a privacy policy.
Solution
Action required: Submit an updated app for review
Here’s what to do to help get your app on Google Play:
- Make sure to read the applicable policies or requirements listed below:
- Make appropriate changes to your app (if possible), and be sure to address the issue described above. You may also want to check your app’s store listing for compliance, if applicable.
- Double check that your app is compliant with all other Developer Program Policies.
- If you made changes to your app bundle, store listing, or APK, please sign in to your Play Console and submit the update(s).
Contact support
If you’ve reviewed the policy and feel our decision may have been in error, please reach out to our policy support team. We’ll get back to you within 2 business days.